Privacy Policy

INTRODUCTION: This Privacy Policy elucidates the collection, usage, and disclosure of your personal information by Excelient Things Lab Pvt Ltd (referred to as “ETLAB”). It encompasses information collected during your use of our website, mobile application, and services collectively referred to as the “Services,” as well as interactions with us in other ways. The terms under this Privacy Policy govern the submission, compilation, utilization, and safeguarding of your personal information on our website and/or Application. We are unwavering in our commitment to preserving the privacy of all personal data received through this portal and/or the Application, which includes the Services you may utilize. We retain the right to amend the provisions of this Privacy Policy at any time, and we will signify such changes by revising the policy’s date. We recommend that you review the Privacy Policy each time you access the Services to remain informed about our data practices. By visiting and/or using the website/App, you agree to the terms and conditions outlined in this Privacy Policy.
SCOPE AND APPLICATION
1.1. This Privacy Policy pertains to individuals who use our Site/Application or Services. By accepting the terms of the agreement, such as the terms of use, you consent to provide your personal information to Excelient Things Lab. Utilizing our Site/Application or Service constitutes deemed acceptance of the agreement’s terms.
SECURITY
2.1. We will employ commercially reasonable measures to protect your personal information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. All information related to our members is managed in accordance with applicable laws. We retain information for necessary contact and record-keeping purposes, and we securely store and process personal data globally. While we employ physical, managerial, and technical safeguards to enhance the security and integrity of your personally identifiable information, we cannot guarantee the security of information transmitted to us or stored on the Service. Furthermore, we cannot assure that such information will not be accessed, disclosed, altered, or compromised through breaches of our safeguards. In case of a security breach, we will attempt to notify you electronically, and in certain locations, you may have the legal right to receive written notification of a security breach. To request written notice of a security breach, contact us at business@etlab.co.
2.2. We treat the information shared with us as confidential and do not sell or trade any such information without your consent. Your personal information is not shared with third parties without your explicit consent, and we use your information as described in the Privacy Policy. If you object to the transfer or use of your information in this manner, please refrain from using the Site/App.
2.3. We take appropriate steps to protect the information you provide and have implemented technology, security features, and strict policies to safeguard your personal information from unauthorized access, misuse, or disclosure. Our security procedures comply with current applicable regulations.
2.4. We do not rent, trade, or share your personal information collected with any other company for marketing purposes without your consent. We may disclose your personal information to third parties only in response to a lawful request.
2.5. The information we share with third parties, alliance partners, or vendors is protected by confidentiality agreements and is used solely for specific project completion, in compliance with applicable regulations.
USER’S OBLIGATIONS
3.1. Users must submit accurate and non-misleading information to us, and it is their responsibility to keep this information up-to-date and inform us of any changes. Users’ actual details may be stored with us, and they must maintain the confidentiality of their personal access data. We are not liable for password misuse unless it is due to our negligence.
TYPES OF INFORMATION WE COLLECT
4.1. When you use our Services, we may automatically collect quantitative and qualitative information about you, including:
A. Information collected automatically: When you use our Services, information is sent to us from your computer, mobile phone, or other access device. This information includes but is not limited to data about the pages you visit, your computer’s IP address, device ID or unique identifier, device type, geolocation data, computer and connection information, mobile network information, page view statistics, traffic to and from our sites, referral URLs, ad data, standard web log data, and other data. We also collect anonymous information through cookies and web beacons.
B. Information you provide to us: We collect and store information you provide when you use our Services, including transaction details and activities. If you register with us, we collect contact information, detailed personal information, and financial information (only when requested by a customer).
C. Information from other sources: We may gather information about you from other sources, such as your interactions with our customer support team or third parties like credit bureaus and identity verification services. You may choose to provide us access to personal information stored by third parties, such as social media sites. By associating an account managed by a third party with your account on Excelient Things Lab, you authorize us to access that account and its information. We collect, store, and use this information in accordance with this Privacy Policy.
D. Authentication and Fraud Detection: We may collect information about you to help protect against fraud and misuse of your personal data. We may also evaluate your device to identify any malicious activity.
E. Using Your Mobile Device: If you connect with us through a mobile device, we may collect information about your location and device. You can typically control or disable location services in your device’s settings.
F. Log Information: We collect log information related to your use of our Services, including access times, communication with us via third-party social media sites, requests for customer support, and other information such as browser type, language, and IP address.
G. Personal Information: This includes individual data captured through web forms, such as when registering as a member or accessing the members’ area. Personal information can be used to identify or contact an individual, such as name, address, telephone number, or email address. Personal information does not include aggregate or non-personal information.
H. Location Information: We collect precise location data about events from your searches. If you permit our app to access location services through your mobile device, we may also collect your device’s precise location.
I. Transaction Information: We collect transaction details related to your use of our Services, including the type of service, date, time, amount charged, distance travelled, and other transaction details.
J. Device Information: We may collect information about your mobile device, such as hardware model, operating system, software versions, language preference, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
USE OF INFORMATION
A. We may use the information collected about you for various purposes, including but not limited to: • Providing, maintaining, and improving our Services. • Verifying your identity. • Resolving disputes and troubleshooting problems. • Managing risk, preventing fraud, and ensuring compliance with policies and agreements. • Conducting internal operations, data analysis, and research. • Sending communications related to our Services and promotions. • Personalizing and improving our Services. • Processing transactions and providing service updates. • Providing targeted marketing and advertising. • Contacting you via phone, text, or email.
B. We may contact you via electronic means or postal mail to notify you regarding your account, troubleshoot problems, resolve disputes, collect fees, poll opinions through surveys or questionnaires, or as otherwise necessary to service your account. We may also contact you to offer coupons, discounts, promotions, and inform you about our Services and those of our corporate family. We may contact you to enforce our policies, applicable law, or any agreements we have with you. You consent to receiving auto-dialed or pre-recorded calls and text messages when we contact you via phone.
SHARING OF INFORMATION
6.1. We may share the information collected about you as described in this Policy or as described at the time of collection or sharing, including, but not limited to:
• Sharing with service providers and event organizers to facilitate the Services. • Sharing with third parties to provide services requested through partnerships or promotional offerings. • Sharing in public forums for user-generated content. • Sharing with third parties authorized by you. • Sharing with Excelient Things Lab-affiliated entities for service and data processing. • Sharing with vendors, consultants, and other service providers necessary for work on our behalf. • Sharing in response to lawful requests from competent authorities. • Sharing in connection with mergers, sales, consolidations, or acquisitions. • Sharing in aggregated and/or anonymized form.
6.2. We will not disclose your credit card number or bank account number to anyone you have paid or who has paid you without your express permission or as required by credit card rules or other legal processes.
ACCOUNT INFORMATION
7.1. You can correct or modify your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at business@etlab.co. Note that we may retain certain information about you as required by law or for legitimate business purposes. For example, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may retain your information until the issue is resolved.
COOKIES
8.1. We use cookies to identify those who contact us and provide secure personalized access. Cookies are small data files stored on your device, and they help us improve our Services and your experience. You can typically choose to remove or reject cookies in your browser settings, but this may affect the availability and functionality of our Services.
WEB BEACONS
9.1. We may use web beacons (also known as “gifs,” “pixel tags,” and “tracking pixels”) to monitor user activity, deliver cookies, collect information, count visits, understand usage, and tell if an email has been opened and acted upon.
THIRD PARTY ANALYTICS
10.1. We may allow third parties to use cookies, web beacons, and other technologies to provide analytics services and serve advertisements. These third parties may collect information such as your IP address, browser type, pages viewed, time spent on pages, and links clicked. Please review the privacy policies of these third parties to learn more about their practices.
SOCIAL SHARING FEATURES
11.1. Our Services may offer social sharing features or other tools to share actions you take on our Services with other websites and apps. These features enable sharing with friends or the public, depending on your settings with the third party providing the feature. Review the privacy policies of these third parties for more information.
PRIVACY SETTINGS
12.1. While we allow you to adjust your privacy settings, it’s important to note that no security measures are perfect. We are not responsible for circumvention of privacy settings or security measures on the Service. We cannot control the actions of other users who may access your information.
SERVICE-RELATED ANNOUNCEMENTS
13.1. We may send service-related announcements when necessary, such as for maintenance or account issues. These communications are not promotional, and you cannot opt out of them unless you deactivate your account.
LEGAL DISCLAIMER
14.1. We may disclose your personally identifiable information as required by law, to protect our rights, or to comply with legal processes Excelient Things Lab does not warrant the accuracy of information on the website, and you acknowledge the possibility of inaccuracies, mistranslations, or typographical errors. Bookings are made directly with service providers, and Excelient Things Lab is not a party to those contracts and assumes no liability for the terms of such contracts.
CHANGES AND UPDATES TO THIS POLICY
15.1. This Privacy Policy may be updated from time to time. We will make the modified Policy available through the Service and indicate the date of the latest revision. Material changes to the Policy may result in notifications to users. Your continued use of the Service after such changes indicates your acceptance of the modified Policy.
CONTACT US: If you have any questions about this Privacy Policy, please contact us.